Thursday, 10:07 AM
Dear Friend,
I’ve got so many marketing courses, swipe files and other goodies that I sometimes forget about a lot of the stuff.
Here’s a little gem I ran across a couple days ago.
It’s an e-mail Gary Halbert wrote in response to a prospect who contacted him about writing copy.
He wasn’t personally taking on any more clients back then so he was going to pass this client off to one of the three guys working with him at that time… Craig Garber, Carlos Duran and yours truly, the semi-handsome DD.
I was actually in Halbert’s apartment, looking over his shoulder as he wrote this. (I REALLY miss that irreverent S.O.B.!)
Halbert told me, “I want you to see my response to this guy. THIS is how you handle clients.”
Then he cc’d me on the e-mail so I would have it for posterity.
And now I’m going to share it with you EXACTLY as Halbert wrote it… with all the typos and no paragraph breaks:
I know of only three copywriters who can do the job foy you at anything even close to a reasonalble price. They were all trained by me and charge a flat fee of 7500 and all of it has to be paid up front . This is the fee for producing a killer website and I have paid everyone of them to write copy for me when I was too busy to do it myself. They will not email you or talk with you on the phone or communicate with you in anyway until they have been paid. They will not take partial payments. If you do pay the 7500 up front, your work will be done promptly and expertly. I personally guarantee their work. If they fail to produce a winner for you,I will step in and do it myself at no extra cost. What they wont do is spend one second going over your project with you until they have been paid. I taught them that. There are 1000,s of people who pretend they want and can afford to become a client and only about 1% of them who are real. Look, it is nothing to be ashamed of not to be able to afford a good copywriter but it is skanky to pretend you can when you can,t. That is a theft of time, our most valuable resourse. If you can do it, contact me. If you cant, please dont email me again. I am almost blind in one eye and until I get an operation, it is hard for me to read emails. Gary
By the way, you may not know this but Gary hand wrote all his sales letters. Then he dictated them by phone to Theresa Forti, his secretary, and she typed them. Gary never really mastered the keyboard, hence the formatting and typos in his e-mail messages. And his failing eyesight didn’t help, either.
When I first saw this e-mail I was a little shocked at how “strong” it was. In fact, at the time, it seemed a little offensive.
Not anymore.
I get it now.
I’ve had clients and client prospects do some really nasty stuff to me.
One well-known guru deceived and manipulated me into doing work he never paid for.
By the way, this “goo-roo” (as Ben Settle calls ‘em) also lied to all his customers about the size and success of his business… AND the effectiveness of his $1,995 course. (He couldn’t even make his own course work for him… but he sold it anyway.)
And this guy is still out there selling a membership program and STILL lying about how much money he makes from his health business.
I have to admit… I’m tempted to name names but last time I checked, nobody appointed me as the Internet Marketing Goo-roo police. (It’s too much work for just one guy anyway. Wayyy too many offenders.)
I should just cool my jets because karma is going to deal with this guy… and it ain’t gonna be pretty.
Whoo! I went off on a tangent there for a sec. I guess Ryan Healy’s recent post, Internet Marketing On Life Support, still has me kinda wound up about these lying low-life Internet Marketing “gaggle of gurus”.
Back to my Gary Halbert lesson.
As a freelancer, time is your most valuable asset. And you have to guard it like the gold that USED to be in Fort Knox. (You’d be shocked and outraged if you knew who has it now.)
The minute you hang out your shingle as a freelance copywriter… or anybody who works with clients… there will be plenty of people who want nothing but to suck you dry for free advice.
And you’ll get all kinds of interesting compensation offers that are nothing more than carefully disguised frauds to deceive you into working for free.
Halbert was onto that all that. He could smell a rat a mile away.
And just because somebody has a lot of money and owns a multi-million dollar business doesn’t automatically make them a qualified prospect. Some of those guys are rats, too, who only want to rip you off.
Halbert’s posture was strong, I admit. But it worked for him pretty darn well.
I’ve seen him teach an entire seminar explaining the whole time how much “clients suck”… and why he won’t ever accept another one.
Then I watched in utter amazement as the attendees stood in line, one by one, $30,000 checks in hand, BEGGING him to take their copy job.
I only recently started accepting a handful of clients again. Out of necessity, I’ve had to adopt a similar posture. I just try to inject a little more people skills with the hope of not coming across as too much of an arrogant ass.
Anyhoo… that’s the lesson I got out of Gary’s e-mail.
What’s your reaction to it? Are there any lessons you got from it?
If so, why don’t you scroll down a few inches (or centimeters for the rest of the world) and jot your thoughts down in the comments box below.
Looking forward to hearing from you.
All the best,

{ 40 comments… read them below or add one }
Dan,
I absolutely LOVE reading this kind of stuff…the lessons Gary shared with us during his lifetime are timeless.
And yes, I think we’ve all had “those” types of clients.
Great lesson man.
Thanks, Joseph. I’ve got a whole SLEW of Halbert stories and lessons. I’ll be glad to start sharing more of them if that’s what people want to hear.
Best,
Dan
Dan, this one is a home run! Love it. I’ve got a client right now that’s over 30 days on the last half of my fee. He’s on my to-do list today. I needed some “starch” in my back, and you did it. Thanks for this. Sometimes I’m just too nice.
Hi Pam,
Thanks for the feedback on the article.
Isn’t it sad that some people mistake being nice for being weak?
Dan
P.S. If your client doesn’t pay up, tell him I’m going to send Donner, my doberman, after him!
Dan,
This happened to me. First the guy wanted to hire me. I gave him my fee and he said no problem. Then a few days later he said his “partners” wouldn’t go for it could I spread it out over a few months. So I said sure.
Sure enough I never got a second check… luckily in the mean time, I read your post about running from clients that were not willing to pay on your original terms… so I hadn’t sent all the work but he still got waaaay more than he paid for.
Never again.
So, I had
Sean,
I feel ya. I’m sorry that happened. It doesn’t feel good… and not getting money you counted on REALLY sucks.
But the most important thing is you learned a valuable lesson.
Dan
Dan,
I love these stories but I also love the ones
you share about your business adventures too.
I’m not shy to say that Gary Halbert changed my life,
even though I never met the guy. I will be grateful to my
grave for his advice.
Without it, I would still be making subs at midnight for drunkards, in
the middle of the frozen north. I’m happy to say, I will never
have to do that again.
Guys like you, Ben, Ryan, and Gary have made it possible.
I feel it’s my obligation to do the same for others too.
Thank you Dan.
Thanks, Courtney.
I’m glad I’ve been able to help in some small way. But YOU really are the one who made it all happen. Guys like me, Halbert, Ryan Healy and Ben Settle have only pointed the way. YOU are the one who made the sacrifices and did the work.
So kudos to you, my friend.
Dan
Tell us more,DD
Hey Larry,
I’ll be glad to share more.
Stay tuned. Same bat time, same bat channel.
Dan
Dan,
The email was great. I can see why he used it. To me, it resonates as qualifying copy.
Dan Kennedy said it best: “There are no lines to see the wise man at the bottom of the mountain.”
While this works mostly in consulting – marketing copywriter work (there are some industries where things are time sensitive), I find it applies in anything where people must measure and understand your person time as valuable.
No doubt Gary was one of the best at making sure everyone understood that.
Keep ‘em coming. I look forward to all your emails / blogs.
Thanks,
Angel R.
Hi Angel,
“I find it applies in anything where people must measure and understand your person time as valuable.”
Good point.
That also helps with client compliance, too. They’re more likely to actually do what you tell them.
Dan
Dan, thanks for sharing Gary’s e-mail. Add a touch of people skills and it’s a great template to warn off time thieves.
— Ross
Hi Ross,
I was happy to share it.
Thanks for your comment.
Dan
I was chatting with my copywriting mentor about this after a bad deal… and it just blows me away… that “multi-millionaire” clients would go so far to screw a copywriter over a few thousand dollars… when they’re obviously financially independent.
It reminds me of a Bill Gates anecdote. This guy, who basically had a “inside look” to all the craziness going on there from the beginning, recalls one event he witnessed firsthand where Bill Gates, at a supermarket, is fumbling through all his jacket pockets to find a 50 cent coupon.
That’s funny, Colin. Bill Gates using a 50 cent off coupon.
There’s probably a marketing lesson there.
Dan
Hi Dan,
While I think his tone can be perceived as offensive – I’m personally more diplomatically than that. I do think that as experts unless and until you are willing to value your time and expertise and take a stand you’ll come up against all kinds of folks like this. I make it next to impossible to get a hold of me unless you meet similar guidelines to what Gary speaks about here. And… I choose to work with who I want to not the other way around.
You're right, Linda. You can still assert the proper posture and not be offensive using some of the techniques you mentioned.
Dan
Hi Dan,
Great stuff! That email is priceless!
Thanks much for sharing. I hear ya on a big time “guru” cheating you out of money. Happened to me last year. It still rankles me. Are you open to sending a private email sharing who it was that did that to you? I’m very curious if it was the same person who swindled me.
Maybe Donner can be unleashed on all these “gurus”
Wishing you all the best, Dan!
Loyd
P.S. Who does have all the Fort Knox gold? :-O
Hey Loyd,
It sucks to get ripped off, doesn't it.
I won't name names… but if you send me the guy's name by e-mail who ripped you off, I'll tell you whether or not it's the same dude.
And who has the gold from Fort Knox? Here's a hint: Many experts think it's the same guys who have controlled the U.S. dollar since 1913.
2010 is the year I put an end to “sandwich consulting” in my business. If someone wants my time, attention and insights they can pay for them.
Thanks for the Halbert story, Dan. Add another vote to the “more Halbert stories, please” pile. But be sure to give us plenty of your own insights.
Hi Dan,
I've noticed when people don't pay for your advice, they don't value it… and don't follow it either.
I'll be glad to keep the Halbert insights vcoming.
Dan
Hi Dan
Unfortunately this happens because a lot of clients don’t see the real value of copywriting. It brings back the days when I worked for an advertising agency in the middle-east, where we were considered as just another supplier. Even the large banks thought that, all advertising agencies did was put together some words, a picture and present a campaign. They were puzzled when I spoke to them about the research that was done before writing a single word.
It’s unfortunate that even in 2010, many clients have to be educated about the value of advertising. Only when there’s a sea change in attitudes, will clients really begin to appreciate the value we freelancers provide.
Farhad
Hi Farhad,
It's frustrating when you have to try and educate clients about the value of advertising and copywriting, isn't it? They usually wind up being the worst ones, too. The ones who already "get it" are way more fun to work with.
Dan
Dan,
My first reaction was to laugh. Halbert could so darn obnoxious (at least in print), and, yet, you loved the guy.
That being said, I think this posture / backbone, is the heart of positioning. Brilliant stuff.
Thanks for sharing, and add my name to the request list for more Halbert-isms with commentary.
- John
Hey John,
Thanks for bringing that up.
Halbert just had something about him. He could say stuff that, coming from anybody else, would be considered offensive. But when Halbert said it, you just loved him. At least the people who clicked with him loved him.
He was quite polarizing, though. You either loved him or hated him… nothing in between.
Dan
Loyd and anyone else who wants to know:
I would never bite a guru.
Even I have my standards on what I'll bite.
-Donner The Doberman
P.S. I am trademarking my name and want a dog cookie for every time one of you mutts so much as mentions it.
"I am trademarking my name and want a dog cookie for every time one of you mutts so much as mentions it."
I have taught my dog well, haven't I?
Dan
DD – Great post. Really cool to see Halbert's response to a potential client. Shows you how much he understood the value of his time and talent.
Thanks for the link, by the way!
Ryan
My pleasure, Ryan. You've got a great blog.
Dan
I have to disagree with the general consensus here…
This is probably the only industry someone can get away with treating prospects and clients like that. Imagine going to see a surgeon for a $15,000 operation and he responded to you in that type of language, or an attorney, accountant or any other professional. That person wouldn't last in business too long… wouldn't you agree?
Direct response is probably the only place this kinda of stuff is condoned because, and let's call it how it is, it is an industry full of many unscrupulous con-men… and they don't seem to care too much about their reputation as they will statistically be out of the business (in their nice new cell) in a relatively short time anyway.
Hi Ron,
I agree. Treating people like crap is not cool. A little people skills goes a long way.
Sociopaths are attracted to "power" type positions, not just direct response. It includes any kind of "guru", pastors/religious leaders, police/law enforcement, politicians, etc. ESPECIALLY politicians.
Dan
No argument there!
The best and brightest con-men rise up to be our public leaders…
But at least politicians will smile and kiss your children while they are robbing you blind! It's like that one comedy sketch that says the "British rob and pillage third world countries… but they do it politely and with class…"
Great blog Dan!
Ron
"British rob and pillage third world countries… but they do it politely and with class…"
That's hilarious!
DD
It's funny I'm reading this post because just yesterday I was listening to Gary Vaynerchuck talk about "customer expectations". How brands and celebreties are now interacting with the
consumer.
For example:
If DD replys to my comments, I'm going to be stunned that he even had something to say
about my thoughts. Cool shit!
…but pretty soon that is going to be expected of him and no longer will I be shocked when
he replies to my comments. Why? Because the Copywriter that shows me that he really cares
is going to get my business.
Now, no one wants to waste anybodys time nor pay a high price for a poor service. At the same time if you have a proven record of delivering the goods than you can demand such authority because you know your going to deliver the goods. Otherwise, if you were just getting started I would not attemp this strategy.
Thanks D.D.!!!
Good point, Angel. A posture that strong would not be a good idea for a newbie.
Dan
Very interesting. This philosophy should be used everywhere;
1. Pay your doctor IF he manages to cure you…
2. Pay for a course IF it works…
3. Pay a personal trainer IF you get more muscle…
…etc, etc.
That's what's so great about the GUARANTEE in the end of most sites selling programs on the internet. If it doesn't work FOR YOU, you get your money back.
I wonder what Gary Halbert would have thought of not paying your doctor until he delivered results? I think he would have loved it.
Hi Mikael,
Halbert would have LOVED the idea of only paying your doctor if you got well.
He wasn't crazy about doctors. I saw him get so nervous he was sweating when he had his pre-surgery appointment before his cataract surgery in Costa Rica.
Dan
I heard Dan Kennedy say, "The higher the fee, the better the compliance of the client" (in getting them to make changes you require.
Love the email, hope to see some more!
Hey Chris,
A little bird told me you were in Haiti. You back now?